{"id":9621,"date":"2022-12-05T10:11:23","date_gmt":"2022-12-05T09:11:23","guid":{"rendered":"https:\/\/www.scaleup.cloud\/?p=9621"},"modified":"2023-04-28T14:28:32","modified_gmt":"2023-04-28T12:28:32","slug":"results-of-the-scaleup-customer-survey-2022","status":"publish","type":"post","link":"https:\/\/www.scaleuptech.com\/en\/blog\/results-of-the-scaleup-customer-survey-2022\/","title":{"rendered":"Results of the ScaleUp Customer Survey 2022"},"content":{"rendered":"

ScaleUp achieved 100% customer satisfaction in a recent customer survey in November 2022.<\/h3>\n\n\n\n

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In November, we conducted a new customer survey. Among other things, the survey asked about customer satisfaction as well as feedback and potential for improvement. We were particularly interested - and therefore newly added - in the topics of rising energy costs, refurbished (Second Life) hardware and climate-neutral hosting. We sent out the survey to all customers as part of the November newsletter. The open rate was around 30 percent. The participation of those who opened the newsletter or reminder was 21 percent, so we can already talk about a meaningful participation. <\/p>\n\n\n\n

But what did the customers say? To start with, the results were very positive across the board. The satisfaction rate was 100%. 80 percent of participants even said they were very satisfied.<\/p>\n\n\n